FAQs and Support

How do i create a new trip?

Tap New Trip to start the Guided Trip flow. Waynivo asks for your destination, dates, travel style, budget, stay area, and planning preferences, then helps build your trip.

Can I have more than one trip?

Yes. Waynivo supports multiple trips. You can switch between trips from the Trips list, and the selected trip opens in its workspace.

Can I edit trip details later?

Yes. You can update trip details such as destination, dates, budget, categories, and itinerary items from the trip workspace.

What happens when a trip ends?

Past trips remain available so you can review the itinerary, expenses, tickets, and budget history.Description text goes here

What is Guided Trip?

Guided Trip is a step-by-step setup flow that helps Waynivo understand where you’re going, how you like to travel, where you’re staying, and what kind of itinerary you want.

Is the AI itinerary free?

Each account includes one free successful 3-day AI itinerary generation. Additional generation uses trip credits.

Why does Waynivo generate trips in 3-day windows?

Waynivo builds itineraries in focused 3-day windows so plans are more reliable and easier to review. Longer trips can be continued in additional windows.

Can I edit the AI-generated itinerary?

Yes. AI-generated itinerary items are editable. You can add, remove, update, or adjust stops after generation.

Can I add my own itinerary items?

Yes. From the Itinerary workspace, use the add button to create your own stop, meal, activity, travel item, or custom plan.

What if the itinerary does not match what I wanted?

Use the Travel Agent to ask for changes or add new ideas. When appropriate, Waynivo can apply changes into the existing itinerary.

What is the Trip Workspace?

The Trip Workspace is the main home for a trip. It includes Overview, Budget, Expenses, Itinerary, Stay Area, and Tickets.

What does Overview show?

Overview summarizes the trip: budget health, next itinerary items, stay area status, tickets, and trip timing.

What is Stay Area?

Stay Area is where you manage where you are staying or the part of town you want Waynivo to plan around. This helps with route-aware suggestions, directions, and destination context.

What is Tickets?

Tickets lets you attach ticket files, PDFs, or images to itinerary stops. You can upload a ticket manually, attach it to an existing stop, or create a new itinerary stop for it.Item description

How do I set a trip budget?

During setup or trip editing, enter a total budget and category budgets for lodging, food, transportation, activities, and miscellaneous spending.

How does Waynivo show budget health?

Waynivo summarizes safe-to-spend, remaining budget, booked or planned costs, and actual expenses so you can see how your trip spending is tracking.

What is the savings tracker?

Before a trip starts, Waynivo can help estimate how much you still need to save before departure based on your trip budget and current savings progress.

What does “booked” mean?

Booked or planned amounts represent costs that appear committed or expected, such as imported booking costs or trip expenses that are not yet final card transactions.

How do I add an expense manually?

Open Expenses and choose the manual add option. Enter the amount, date, category, and notes.

Can Waynivo track expenses automatically?

Yes, if you connect a supported card account through Plaid. Waynivo can sync read-only transaction data and help match trip spending.

Can I edit or delete expenses?

Yes. You can edit or remove expenses you added. Imported transactions may go through review or reconciliation flows.

What does connecting a card do?

Waynivo uses Plaid to connect read-only transaction data from supported financial institutions. This helps populate trip expenses and budget tracking.

Can Waynivo move money?

No. Waynivo does not move money, make payments, or change your financial account. The connection is read-only.

Which banks are supported?

Plaid supports thousand of financial institutions. The connection flow will show available institutions.

Can I disconnect my card?

Yes. Go to Settings > Connected Card and disconnect it.

What does Gmail sync do?

If you connect Gmail, Waynivo can look for travel booking confirmations and use detected booking information to help build your itinerary and trip context.

Does Waynivo use Gmail data for ads?

No. Waynivo does not sell Gmail data or use Gmail data for advertising.

What if a booking is not detected?

Automatic detection depends on the format of the confirmation email. You can always add itinerary items, expenses, and tickets manually.

Can I disconnect Gmail?

Yes. Go to Settings > Connected Email and disconnect it.

What is the Travel Agent?

The Travel Agent is an AI chat assistant that can use your trip context to answer questions, suggest restaurants or activities, refine itinerary plans, and help add ideas into your trip.

What does it know about my trip?

Depending on what you have added or connected, it can use trip details such as destination, dates, budget, stay area, itinerary items, and connected trip context.

Can it update my itinerary?

Yes, for supported actions. For example, if you ask for ideas and then ask Waynivo to add one to your trip, it can create itinerary items and route them into the trip.

Does Travel Agent use credits?

Yes. Successful Travel Agent chat and refinement responses use trip credits.

What are trip credits?

Trip credits power Waynivo’s AI features, including additional itinerary generation, Travel Agent chat, and itinerary refinement.

What do I get for free?

Each account includes one free successful 3-day AI itinerary generation. Manual planning, budgeting, itinerary editing, ticket organization, and expense logging remain available without credits.

What credit plans are available?

Waynivo offers trip credit packs such as Starter, Plus, and Pro. Available plans and prices are shown in the app.

Are credits shared across trips?

Paid credits are tied to the trip where they are purchased.

What happens if I run out of credits?

You can add credits for that trip from the paywall screen when an AI feature needs more credits. Manual planning and expense tracking remain available.

How do I sign out?

Go to Settings > Account > Sign Out.

How do I delete my account?

Go to Settings > Account > Delete Account. Deleting your account permanently removes your Waynivo account and associated app data.

Can I use Waynivo offline?

Some locally cached trip information may remain visible offline, but AI features, sync, maps, Gmail, card connection, weather, and purchase features require an internet connection.

How do I report a bug or send feedback?

Submit your request or feedback HERE.